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Jaguar #1 in Sales Satisfaction, says J.D. Power
Jaguar has once again been awarded the top spot in the J.D. Power & Associates Sales Satisfaction Index (SSI) Study. After missing out for 2007, Jaguar’s return to the top of the list is the...
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Lexus Loses Reliability Crown: Jaguar & Buick Share Top Spot
For the first time in 15 years Lexus is not the most dependable brand according to J.D. Power & Associates. The torch has instead been passed on to luxury competitor Jaguar as well as to GM’s...
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U.K. Vehicle Satisfaction Survey Rates Fiat Last, Just Below Chrysler
A new survey out of the U.K. by J.D. Power & Associated in association with automotive resource What Car? might be great new for Lexus… but it’s quite the opposite for both Chrysler and its new...
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Hyundai Genesis Tops BMW 5 Series, Jaguar XF in J.D. Power APEAL Study
Each year J.D. Power & Associates does a study that examines the most appealing cars to consumers and this year there is one big surprise. The Hyundai Genesis sedan topped the BMW 5 Series and...
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Porsche, Lincoln and Buick Top J.D. Power Vehicle Dependability Study
J.D. Power has just released its Vehicle Dependability (VDS) Study for 2010, giving the top spot to Porsche, followed closely by Lincoln and Buick. Only one of the three, Buick, was on the podium last...
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Half Of All New Car Buyers Choose Four Cylinder Engines
A new report by J.D. Power and Associates claims that 49% of American car buyers opted for four-cylinder powertrains in cars and light-trucks purchased during the month of April. Concerns over fuel...
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Top 10 Most Appealing Car Brands
How appealing is your favorite car brand? The 2015 J.D. Power APEAL (Automotive Performance, Execution and Layout) study has been released, ranking each car brand based on new-vehicle appeal and how...
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7 Surprising Findings in the JD Power APEAL Study
Findings from the most recent JD Power study held some surprises. The Automotive Performance, Execution and Layout study, otherwise known as APEAL, measures how gratifying a new vehicle is to own and...
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Honda, Subaru Have the Worst Automaker Websites: Study
The semi-annual J.D. Power Manufacturer Website Evaluation Study revealed its summer 2015 results, with Honda landing at the very bottom of the list, ranking 769 on a 1,000-point scale. The study...
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New Car Buyers Seeking Technology Consume Media at High Rates
In a study which isn’t entirely surprising, new vehicle buyers who purchase a vehicle based on its technology, consume media at high rates. According to the J.D. Power 2015 U.S. Automotive Media and...
View ArticleDrivers Say They Want More Technology, Then Never Use It: Study
A new J.D. Power Study has found that many of the latest automotive technologies go unused by drivers. The results are from the first 2015 Driver Interactive Vehicle Experience Report, which found...
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Top 10 Brands With the Best Car Buying Experience
The J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study results are in and overall sales satisfaction has improved slightly compared to last year. Each year, J.D. Power provides a comprehensive...
View ArticleLexus Tops, Dodge Flops on 2016 J.D. Power Vehicle Dependability Study
For the fifth straight year, Lexus is the top brand brand in the J.D. Power Vehicle Dependability Study while Dodge sits at the bottom. Lexus captured the top spot with a score of 95 problems per 100...
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Top 10 Least Dependable Automakers of 2016: J.D. Power
High-tech features are proving more problematic than beneficial for some new car owners. According to the J.D. Power 2016 U.S. Vehicle Dependability Study, problems with infotainment, navigation and...
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Audi Ranks Highest Among Luxury Brands in Customer Satisfaction Survey
Audi now ranks highest in satisfaction with dealer service among luxury brands. The J.D. Power 2016 Customer Service Index (CSI) study has been released, with Audi taking the top spot that belonged to...
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Top 10 Best Automakers in Customer Satisfaction for 2016: J.D. Power
Overall customer satisfaction with dealer service rose in 2016. The J.D. Power 2016 Customer Service Index (CSI) Study has been released and the mass market brand average rose to 797 from 792 last...
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Top 10 Worst Automakers in Customer Satisfaction for 2016: J.D. Power
Not all automakers offer the same level of customer service when it comes to getting your car fixed or maintained. The J.D. Power 2016 Customer Service Index (CSI) Study measures customer satisfaction...
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Older Drivers Aren’t as Ready to Trust Self-Driving Cars as Young People:...
J.D. Power just released the results of its second-annual 2016 Tech Choice Study, showing clear generational divides in areas of driver-assistance systems, entertainment features and...
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Consumer Complaints About Car Tech Still a Huge Issue: Study
Not everyone is enjoying all those new, high-tech features in modern cars. Consumer complaints with vehicle software have been growing steadily over the past several years and 2016 is on pace with...
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Customer Satisfaction with Insurance Companies Drop: J.D. Power
The J.D. Power 2016 U.S. Auto Insurance Study has been released and overall customer satisfaction has declined. The study measures customer satisfaction on a 1,000-point scale in five factors (in...
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